Legal notice

Legal Notice

Last updated: May 14, 2026

This Legal Notice provides important information about the operator of this website and the terms under which it is made available to you. Please read it carefully.

1. Website Operator

This website (traceless.pet, hereafter "the Website") is owned and operated by:

Amir Sattari

Email: support@traceless.com 

Business registration and tax identification details are available upon written request to the email address above.

2. Responsible for Content

In accordance with applicable e-commerce and consumer protection legislation, the person responsible for the content of this Website is:

 

3. Nature of the Website

This Website is an online store offering reusable pet hygiene products, including the Traceless pee pad system, accessories, and related goods. All transactions made through this Website are governed by our Terms of Service, Shipping Policy, Refund Policy, and Privacy Policy, which together form the binding agreement between you and us.

4. Intellectual Property

All content published on this Website — including but not limited to text, graphics, logos, product photography, videos, illustrations, page layouts, design elements, the "Traceless" brand name, and all associated trademarks — is the exclusive property of the Website operator or is used under license.

You may not reproduce, copy, modify, republish, distribute, display, sell, or otherwise exploit any portion of this Website without prior written permission. Unauthorized use may result in civil and criminal penalties under applicable copyright and trademark law.

Hyperlinks to this Website are permitted provided they do not misrepresent our brand, products, or affiliation.

5. Disclaimer of Liability

5.1 Website Content

We make every reasonable effort to ensure that information published on this Website is accurate, complete, and up to date. However, we make no warranties or representations, express or implied, regarding:

  • The accuracy, completeness, or reliability of any content
  • The availability of products listed
  • The continuous, uninterrupted, or error-free operation of the Website

Product descriptions, images, colors, and specifications are provided for illustrative purposes and may vary slightly from the physical product delivered.

5.2 External Links

This Website may contain hyperlinks to third-party websites. We have no control over the content, privacy practices, or availability of these external sites and accept no responsibility for them. Visiting linked sites is at your own risk.

5.3 Use of the Website

To the maximum extent permitted by law, the Website operator shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, this Website — including but not limited to loss of data, loss of revenue, or business interruption.

5.4 Product Use

Traceless products are designed for indoor use by domestic pet owners. We are not liable for misuse of our products, including use outside their intended purpose. Always follow the care and use instructions included with your order.

6. Privacy & Data Protection

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information. By using this Website, you consent to the practices described in that policy.

7. Governing Law & Jurisdiction

This Legal Notice and your use of the Website are governed by the laws of the Province of British Columbia, Canada, and the applicable federal laws of Canada, without regard to conflict-of-law principles.

Any dispute arising out of or in connection with this Website shall be subject to the exclusive jurisdiction of the courts of British Columbia, Canada, unless mandatory consumer protection law in your country of residence provides otherwise.

8. Online Dispute Resolution (EU Customers)

For customers located in the European Union, the European Commission provides an online dispute resolution (ODR) platform, available at:

https://ec.europa.eu/consumers/odr

We are not obligated to participate in dispute resolution proceedings before a consumer arbitration board but will consider any complaint submitted to us in good faith via support@traceless.com.

9. Modifications

We reserve the right to modify this Legal Notice at any time without prior notice. The current version is always available on this page, with the "Last updated" date reflecting the most recent revision. Continued use of the Website after changes constitutes acceptance of the revised notice.

10. Contact

For any legal, compliance, or content-related inquiries, please contact:

Email: support@traceless.com Subject line: Legal Inquiry Response time: Within 5 business days

By accessing this Website, you acknowledge that you have read, understood, and agreed to this Legal Notice.